Refund Policy
Refunds and Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with the product you received, you can request a return and refund within 30 days of receipt.
Return Conditions
Products must be unused and in their original packaging
Provide proof of purchase (order number, receipt, etc.)
Discounted items are not returnable or exchangeable
Return Process
Contact Customer Service (nylayaholden@enchantingmopllc.com or (+1)6029605309) to request a return.
Once we receive your return request, we will provide you with a return address and return instructions.
Please send the product back to the address we provide and include the reason for the return and order information in the package.
Refund Processing
Once we receive the return and confirm that it meets the return conditions, we will process your refund within 10 business days. The refund will be returned to your payment account.
Exchanges
If you wish to exchange the product, please follow the above return process to return the product and place a new order.
Contact Information
If you have any questions about our refund policy, please contact us at:
Email: nylayaholden@enchantingmopllc.com
Phone: (+1)6029605309